Refund policy

🌸 Hygiene First
Opened or used perfumes are not eligible for returns or refunds.

📦 Damaged / Incorrect Orders
Contact us within 48 hours of delivery with clear photos or videos.
Items must be unused & in original packaging.

💳 Refunds
Approved refunds are issued to the original payment method within 5–10 business days.

🏷️ Sale Items
All discounted or promotional items are final sale.

🚚 Delivery
We are not responsible for courier delays or incorrect delivery details provided at checkout.

📧 Contact Us
cwengamaqungu@scenthavenonline.com