Shipping policy

📦 Scent Haven Shipping Policy

Fast, reliable, and fragrant deliveries straight to your door!

Processing Time:

• Orders are usually processed within 1–2 business days.

• You’ll receive a confirmation email once your order is on its way.

Shipping Options & Delivery Time:

• Standard Shipping: 3–7 business days

• Delivery times may vary slightly during holidays or busy periods.

Shipping Costs:

• Shipping fees are calculated at checkout.

• Free standard shipping for orders over R1500.

Tracking Your Order:

• Once your order ships, you’ll receive a tracking number via email to follow your package every step of the way.

Lost or Damaged Items:

• We take extra care with packaging, but if your order arrives damaged or lost, please contact us at cwengamaqungu@scenthavenonline.com within 48 hours so we can assist you.

Questions?

• Our team is happy to help! Reach out via email, and we’ll make sure your Scent Haven experience is smooth and fragrant.