Terms of service

Welcome to Scent Haven!
By using our website and purchasing our products, you agree to the following terms. Please read carefully.

1. Accounts & Eligibility

  • You must be 13 years or older to use our site.

  • You are responsible for keeping your account information accurate and secure.

2. Orders & Payments

  • All orders are subject to product availability.

  • Prices and promotions may change without notice.

  • Payments are processed securely via our chosen payment gateways.

3. Shipping & Delivery

  • Orders are processed within 1–2 business days.

  • Delivery times are estimated; Scent Haven is not responsible for delays outside our control.

  • Lost or damaged items must be reported within 48 hours of delivery.

4. Returns & Refunds

  • Our Return & Refund Policy applies to all purchases.

  • We reserve the right to refuse returns that do not meet our policy criteria.

5. Intellectual Property

  • All content on Scent Haven’s website (images, text, logos, designs) is owned by Scent Haven.

  • You may not copy, distribute, or use our content without permission.

6. Prohibited Uses

  • Do not use our website for illegal activities or to violate others’ rights.

  • Spamming, hacking, or attempting to harm our site is strictly prohibited.

7. Limitation of Liability

  • Scent Haven is not liable for indirect, incidental, or consequential damages.

  • We strive to provide accurate information, but we cannot guarantee perfection in every detail.

8. Privacy

  • Your information is handled according to our Privacy Policy, ensuring your data is safe and secure.

9. Changes to Terms

  • We may update these terms occasionally.

  • Continued use of our website constitutes acceptance of any updates.

10. Contact Us